Appointment Policy

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. However, we gladly accept walk-ins, both emergency and non-emergency. Appointments will have priority over walk-ins.  Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.


Patient Arrival Policy

For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.

All cats must be presented in an appropriate cat carrier or on a leash. 

For your convenience, drop-off appointments are available. A 'drop off' means you could bring your pet at the time that works best for you and leave him/her with us for a couple of hours. Usually we will ask you to drop off sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, he or she will give you a call to go over the diagnosis and to give you discharge instructions.

For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet in the waiting area. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.

 

For safety and liability reasons, we cannot allow clients to restrain their own pets for an examination or any other service.

 

Aggressive Animal Policy

For the safety of our staff, we reserve the right to refuse service to a dog or cat that is showing signs of aggression.  However, we will make every attempt to thoroughly examine every pet.  If your pet requires a muzzle, we ask that you muzzle your pet prior to your arrival at our facility.

 
Payment Policy

We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, American Express, cash and personal checks.

We also offer a PAYMENT PLAN called Care Credit.  Click HERE to apply for instant approval.

Due to a recent increase in hot checks, we can no longer accept personal checks from new clients.